Ater-sales policy


Dear customer

Thanks for choosing and support LDARC Products.

In order to solve the after-sales problems of our products more quickly and effectively.  please read following aftersales policy carefully

We accept return of products. Customer has the right to apply for a return within 7 days after delivery the product.


1. Returns is caused by customer:


Return Conditions :To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging. Meanwhile, we will require a receipt or proof of purchase to verify your return. Custom-order or personalised items do not have a right to 7 days refund. The freight will be borne by customer


2. Retruns is caused by LDARC :


such goods was damaged before deliver or deliver incorrect goods, customer is not required to bear the freight.However, the customer is required to advance pay the freight when arranging to send the goods back. And provide us the post office freight payment voucher. We will re-ship the goods within 7 days after receiving the return goods, and refund the freight for the return of the goods prepaid by the customer. we will email you a notification of receipt.


3. Return process:  


When you need return the goods , please ask our customer service first to handling of refunds related matters within 7days after delivery the product  . provide your account name, order code,and order paymet vouncher to customer service. ( customer service email: r@hkthunder.com)

We do not accept uncontacted customer service, return without authorization, Please contact us before you decide to return the product, please understand us.


4. Refund


Because the website only accept pay by paypal, so If the refund conditions are met and there is a refund request, We will arrange a refund to the paypal account you paid for the  order within 7 days after receiving the returned goods as promised. we will send you an email with the refund notification and vuncher after we process refund.  After we process the refund, it may sometimes take some time for you to receive the refund, so please be patient. If you have not received the refund 3 days after receiving our refund voucher, please contact us ,


We  are willing to help you, as always. thanks again for your support!



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WWW.LDARC.COM

Email:r@hkthunder.com
            davidtseng@ldarc.com
            erica@ldarc.com


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